To achieve and maintain high standards of services through operative controls with consistent results throughout the contract term.
We track and record the quality of services rendered. We periodically seek feedback and invite comment on all areas of service levels.
In addition, an independent random check inspection using the same system will be carried out by the area manager to check cleaning zones.
Clean, disinfected office, schools, Malls and hospitals are critical to ensure safety of visitors, reduces transmission of deadly viruses and limit the transmission of bacteria. Everyday use of housekeeping reports can help to identify problem areas and help evaluation process bettering that boost devotions to cleaning guidelines. The most successful quality improvement reporting procedure for housekeeping seek feedback from multiple client staff and help furnish critical omissions.
Create a system that acknowledges for staff and management personnel to log spot reports of unclean areas or unsafe conditions. This housekeeping incident reporting system should be available all day and through the computer network of the client. Housekeeping incident reporting should be used to immediate dispatch cleaning teams and judge sources of routine housekeeping problems.
Well-equipped housekeeping teams are able to give rapid cleaning services to guarantee full coverage. Track the yield of cleaning teams with the help of easy-to-manage checklists that are uploaded into the client's online record-keeping system. These housekeeping checklists should mention staff names, areas to be cleaned and housekeeping services provided. If possible, this housekeeping management reporting should be done in real time with the help computer device to allow time stamping. These housekeeping reports should be inspected to guarantee all necessary cleaning jobs are carry out in the time frame required.
Establish an supervision and quality review reporting method. Assign staff and management personnel to analysis housekeeping jobs and capability. For daily housekeeping quality inspections, use housekeeping management to conduct inspections. Employ housekeeping inspectors to conduct spot checks and more complete housekeeping reviews. Furnish all housekeeping inspectors with analysis tools for quality assurance.
Ensure the clients and visitors to office buildings are convinced with the housekeeping services supplied. Distribute customer satisfaction surveys forms among the office staff and visitors. Seek feedback and ratings of the housekeeping experience based on staff attitude, service times and effectiveness. Allow visitors to add comments and return the form through a third party to guarantee anonymity and transparency.